For deliveries to hospitals, hotels, and other public institutions, please provide comprehensive details, including the institution's name, address, phone number, and the recipient's room number and name. Note that some institutions may not permit direct room deliveries, and our local florists might have to leave the flowers at the reception. If the reception staff doesn't recognize the recipient, they might decline the flowers, which could then be misplaced. In such scenarios, Flowers4Cuba.com won't be held accountable, and no refunds will be issued.
Product Appearance
The images on our website serve as references. The actual flowers delivered might differ in appearance. While we strive to match the website images, flower shades might vary. If a specific flower or color isn't available, we reserve the right to substitute it with a similar one. Some products might be delivered in bud form for longevity. Packaging might also vary based on availability.
Additional Gifts
If you order items like Teddy Bears, Vases, or Balloons, they'll be delivered alongside the flowers. Items might differ in color or wording from the website images based on availability. This doesn't apply to wines; only the brand might change if needed. Most additional gifts must be accompanied by flowers.
Delivery Details
Orders placed on Flowers4Cuba.com usually get delivered the next day. However, exact delivery times can't be guaranteed. During special occasions like Valentine's Day or Mother's Day, delivery conditions might differ. In high-demand periods, morning or afternoon deliveries can't be guaranteed.
Essential Delivery Information: Ensure you provide accurate recipient details, including their local phone number. Our florists won't call to verify addresses. If the address is incorrect, we'll attempt to contact you. However, changes must be made at least two days before the delivery date. Flowers4Cuba.com won't be responsible for undelivered orders due to incorrect information, and no refunds will be issued.
Delivery Charges
Delivery charges, if any, will be shown during the ordering process. Charges depend on the delivery area and our florist's availability. If the delivery area is remote, additional charges might apply.
Unavailable Recipient
Our florists typically contact the recipient before delivery. If the recipient isn't available, the flowers might be left with a concierge or guardian. If the recipient declines the flowers, no refund will be provided.
Order Modifications
Changes to delivery addresses or recipients must be made two days prior to the delivery date. For deliveries to hotels, hospitals, or public buildings, provide all available information. We can't deliver to P.O. boxes.
Timely Deliveries
While we aim for punctuality, unforeseen circumstances might cause delays. In such cases, no refunds will be provided.
Force Majeure
Unpredictable events, including current Covid-19 restrictions, might affect delivery dates. In such cases, deliveries might be postponed.
Cancellation
To cancel an order, notify us in writing 48 hours before the delivery date. Late cancellations might not be refunded.
Feedback & Complaints
If you're unsatisfied with our service, please send a written complaint with photos of the bouquet (from above and the side) within two days of delivery. Late complaints might not be considered.
CAKE DELIVERY
Our cakes are freshly made to order to ensure the highest quality and taste. Due to the time-sensitive and perishable nature of our products, we cannot offer refunds if the delivery attempt is unsuccessful. Once the cake has left our premises for delivery, it is considered sold and non-refundable.
Please note that the images of our cakes provided on our website or promotional materials are for reference purposes only. The exact appearance of the cake may vary slightly depending on the location and availability of certain decoration materials. While we strive to match the design as closely as possible, minor variations in decoration may occur.
DELIVERY TO POST OFFICE BOXES
Please note that we are unable to deliver orders to post office (P.O.) boxes. All deliveries require a physical address to ensure proper handling and successful delivery. By placing an order, you agree to provide a valid residential, commercial, or institutional address. In case a P.O. box address is provided, the delivery will not be successful, and a refund cannot be issued.
Deliveries on Special Occasions
During peak periods such as Valentine’s Day, International Women’s Day, Mother’s Day, Christmas, and other major holidays, we experience a significantly higher volume of orders. To ensure timely delivery and fulfill all orders as efficiently as possible, we reserve the right to make substitutions in flower colors or, in some cases, the type of flowers, without prior consultation with the customer. Our florists always strive to maintain the overall style and value of the arrangement.
Additionally, while we do our best to deliver on the requested date, due to high demand and logistical challenges, deliveries may be completed one or two days later. We always aim to avoid delays and appreciate your understanding during these busy times.
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